Privacy Policy

1. Information We Collect

1.1 Files You Upload

When you use our PDF conversion service, you may upload files for conversion. These files are processed temporarily to provide the conversion service.

1.2 Technical and Usage Information

We automatically collect certain technical information when you visit our website:

• Log Data: IP address, browser type and version, pages visited, time and date of visits
• Device Information: Device type, operating system, screen resolution
• Usage Data: Conversion types selected, file sizes, error messages (if any)
• Referral Information: Website or source that referred you to HeroPDF

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies for the following purposes:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: To understand how visitors use our website (see Section 4)
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

2. How We Use Your Information

We use the information we collect for the following legitimate purposes:

• Service Delivery: To process your PDF conversions and deliver the converted files
• Service Improvement: To analyze usage patterns and improve our conversion algorithms and user interface
• Security and Fraud Prevention: To detect, prevent, and address technical issues, security threats, or potential abuse
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Communication: To respond to your inquiries if you contact us through our support channels

3. File Handling and Data Retention

3.1 File Processing Approach

We are committed to protecting your files and privacy. Our file handling practices include:

• Temporary Processing: Uploaded files are processed securely during conversion and are not intentionally retained
• Automatic Deletion: We have implemented systems designed to automatically delete files after conversion is complete
• No Permanent Storage: We do not intentionally store your files on our servers beyond what is necessary for conversion
• Encrypted Transfers: All file transfers use SSL/TLS encryption

3.2 Technical Log Retention

For operational and security purposes, we retain certain technical logs:

• Access Logs: Server access logs are typically retained for up to 30 days for security monitoring
• Error Logs: Technical error logs may be retained for up to 90 days for debugging purposes
• Analytics Data: Aggregated usage statistics may be retained for longer periods (see Section 4)

These logs do not contain the content of your uploaded files but may include metadata such as file sizes and conversion types.

4. Third-Party Services and Analytics

4.1 Google Services

We use Google services to support our free service model:

4.2 Infrastructure Providers

We use cloud infrastructure providers to host our services. These providers may have access to technical data as necessary to provide their services, but they do not have access to the content of your uploaded files.

4.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

5. Data Security

We implement reasonable technical and organizational measures to protect your information:

• Secure HTTPS connections for all data transmission
• Regular security assessments and system updates
• Limited access controls to systems processing user data
• Automated systems for file deletion after processing

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request information about what data we have about you
• Correction: You can request correction of inaccurate information
• Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Objection: You can object to certain processing activities
• Data Portability: Where applicable, you can request a copy of your data in a portable format

7. International Data Transfers

HeroPDF operates globally, and your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate safeguards to ensure your information receives adequate protection.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Where appropriate, providing additional notice through our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices: